Many companies use VoIP systems. They should examine the performance and interruption problems in the communication network. Also, it is necessary to use VoIP monitoring solutions.
You can keep your network under control with VoIP monitoring. You can track and use all data in real-time to ensure that your VoIP system works efficiently. However, VoIP monitoring has more advantages than these.
The best benefits of using VoIP monitoring
VoIP monitoring offers numerous advantages to companies that want to manage their VoIP network. It improves call quality, makes communication extra efficient, and provides cost savings.
1. Improved call quality
VoIP monitoring allows businesses to detect problems such as jitter and latency. All of these problems can affect call quality. It becomes easier to eliminate them with VoIP monitoring solutions.
Network congestion: Network congestion is the amount of traffic that can affect the speed of VoIP calls. Calls may be delayed or dropped if the network has congestion problems.
Latency: Latency is a reasonably common problem. It specifies the time during the transmission of a signal. If there is a latency problem, the transmission of the voice will be delayed.
Jitter: It refers to the fluctuations experienced by the data signal as it travels from one point to another. The sound becomes quite challenging to understand when the jitter is excessively high.
You can detect all possible problems affecting call quality with VoIP monitoring. Also, you can improve call quality by correcting problems in line with appropriate data analysis.
2. Increased efficiency
VoIP monitoring allows you to fix many potential problems before they become more significant. VoIP communication efficiency is increased by preventing service interruptions due to downtime.
When delays occur at specific points in your VoIP network, users are the first to be affected. When users report a problem to the company, you should examine the network closely to fix the problem.
You can quickly identify potential problems with VoIP monitoring. Also, you can see new phone lines and problematic routes. By the way, you will make the system more efficient with various interventions.
3. Improved security
Security must be at the forefront of all VoIP systems. Thanks to security measures, you protect your network against attacks such as phishing. VoIP monitoring allows you to detect unusual situations in the network.
You should know that VoIP systems are vulnerable to cyber attacks such as phishing and spoofing. Attacks can be aimed at stealing sensitive data or causing a temporary interruption of service to your company.
You can detect suspicious activities by constantly monitoring your system using a VoIP monitoring solution. You can prevent hacking attempts and detect vulnerabilities by checking for any unusual signals.
4. Cost savings
VoIP monitoring offers your business a guarantee to optimize the system's resources to reduce communication costs. Eliminating unused phones and lines is ideal for the start. However, there are different steps to follow.
Identifying issues: VoIP monitoring is essential for monitoring the performance of the VoIP network. You can keep the system running optimally and save costs by identifying problems.
Optimizing the system: VoIP monitoring can reduce operating costs by optimizing the system. The determination of all details for the system is possible with a comprehensive examination.
Call forwarding: Call forwarding is especially ideal for long-distance calls. You can save costs by routing calls over the internet and optimizing routing.
You can keep your network under control with VoIP monitoring. Since you will closely monitor the performance, you will not have any optimization problems. Optimization will reduce your company's communication costs.
The most popular VoIP monitoring tools
First, there is no such thing as the best VoIP monitoring tool. Every business has different needs and budgets. Before using a tool, you should thoroughly evaluate your company and determine its needs.
1. SolarWinds & Network Quality Manager
SolarWinds & Network Quality Manager analyzes all data required for VoIP communication, including network performance. You can monitor data in real-time and create on-demand alerts.
Root analysis: You get some tools to identify the root cause of performance issues on your network. With these tools, you can quickly solve your problems.
Real-time monitoring: You can continuously monitor the network performance to keep the call quality at the highest level. This makes it easier for you to make the necessary adjustments.
Customization: You can create alerts with various customization options. The customizations you will make considering your company's needs can improve network performance.
Alerts: You can set up various alerts if constantly monitoring your network is a hassle. You get detailed reports on VoIP performance thanks to these alerts you create.
Integrations: Since this VoIP monitoring tool can be integrated with CRM software, you can perform all your activities more comprehensively.
SolarWinds VoIP & Network Quality Manager allows you to optimize the communication system that you have created with VoIP. You can monitor and analyze VoIP performance down to the last detail.
2. Intuitive Labs
Intuitive Labs is a tool to prevent cyber attacks against the VoIP network. It performs all interventions automatically. This way, it can be a suitable VoIP monitoring tool even for non-technical and beginners.
Real-time analysis: Performs real-time analysis to keep VoIP security high. Based on traffic samples and data, it manages to block potential threats.
Comprehensive data collection: It is aware of big data. So, it works by collecting data from the customer network and third-party sources to use the information best.
Timely response: You can often be late to take action against potential attacks. To overcome this problem, you can use the features that race against time.
Scalability: It is possible to switch between plans as the number of devices in your VoIP network increases. You can use the free plan, try the tool, and commit.
Continuous improvement: Focuses on identifying and correctly qualifying all calls. Thanks to its flexible database structure, it provides advanced troubleshooting steps.
Intuitive Labs is one of the most important tools that prioritize network security. Moreover, it offers free usage up to a particular device. It allows you to try out various services before using any service.
3. Nagios
Nagios is an open-source VoIP monitoring tool. It allows you to monitor call quality and network performance constantly. Also, you can create customized alerts specific to your needs at certain points.
Customizable monitoring: If you want to measure VoIP performance, you can support your options with customizable tracking. You can do custom monitoring for specific conditions.
Plugins: You can support this open-source tool with various plugins. Thanks to the feature expansions, you can add extra functionality to the vehicle.
Reporting: As with all other tools, it has advanced reporting features. You can follow the data and trends of your network with the reports you will create.
Scalability: You can change the monitoring conditions if your business has too many devices. Thanks to a scalable structure, you can create a full-fledged VoIP monitoring solution.
Community: All businesses using the tool can access rich content. Thanks to rich content and an active community, you can find solutions to your problems.
Nagios is a VoIP monitoring tool that can address the specific needs of businesses. You can closely monitor VoIP performance and scale your network with several different integration options.
4. NetFlow Analyzer
NetFlow Analyzer is a VoIP monitoring tool for measuring call quality and improving network performance. You can also integrate it with CRM software to generate various alerts and reports for your needs.
Traffic analysis: You will visually analyze the traffic on your VoIP network. You can optimize your network for the best performance using the analytics data you get.
Multiple protocols: The tool supports different protocols. You can conduct comprehensive investigations by scrutinizing the protocols specific to VoIP traffic.
Integrations: You can integrate this tool with supporting CRM software. You will have more data after integration. So you can simplify the optimization steps.
Multiple platforms: It has been developed to be used on various platforms. It is efficient in Windows and Linux operating systems to support existing technologies.
Scalability: Using all the data you get, you can create plans to improve your network. It's also scalable, so you can customize it to cover all devices on your network.
NetFlow Analyzer is a VoIP monitoring solution that can meet your business's general needs. You can have rich and scalable features if you apply for customization and integration options.
Increase performance with VoIP monitoring
In conclusion, VoIP monitoring is a solution to help you determine your communication needs. You can maximize call quality by constantly monitoring system performance and analyzing data.
If you use a VoIP monitoring tool, you can do VoIP troubleshooting to find VoIP issues. Any detail you will notice on your network, such as latency packet loss, is essential to improve the quality of service.
You must pay attention to the monitoring in a VoIP service. This way, you can increase WAN performance in addition to call performance. If there are no built-in solutions in your VoIP system, consider using a monitoring software.